Payment Security

Don’t Fall for the “Immediate Shut-Off” Scam: How to Spot Fake Utility Calls You’re at home, and the phone rings. The caller ID shows something official, maybe even your local power or water company. A stern voice informs you that your payment is dangerously overdue, service will be disconnected within the hour, and the only way to stop it is to make an immediate payment over the phone using a prepaid debit card or wire transfer. Your heart races. But before you react, you need to know this: it’s almost certainly a scam. ...

That Urgent Call About Your Power Bill? It’s Probably a Scam If your phone rings with someone claiming to be from the electric company, water department, or gas utility—demanding immediate payment to avoid disconnection—be very careful. This is a classic and increasingly common scam. Recent alerts from authorities, including Public Utilities Commissions (PUCs), confirm a troubling surge in these impersonation schemes. The criminals are polished, the pressure is intense, and the potential for financial loss is real. Understanding how this fraud works is your first and best defense. ...